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The original was posted on /r/ziplyfiber by /u/Wellcraft19 on 2024-02-24 19:53:56.

I’ve had my Ziply service up and running for just about a month now, so yesterday, February 23rd, I had the pleasure to call Comcast and cancel service - after 23 years.

They don’t make it easy. Trying to go in via the web interface was just endless wait for page loads (they know of course I’m accessing from a different network). And when finally getting through to a person, AMAZING offers are presented to try to keep me as a customer. Even 1 Gbps service (up and down - the latter I question).

I had to tell the (nice) rep that’s exactly one of the reasons why I’m dropping service. Endless price increases for very basic service - but when calling in to cancel, then it’s like those (high) prices never existed.

When asked what would be needed to keep me as a customer, I said one way is to provide a barebones, cheap, low speed service, maybe with a low data cap, people could consider keeping as a backup [service]. $10/month?

I’ve been happy with Comcast’s technical service. It’s been very reliable (apart from a session in 2010sh when upgrading to DOCSIS 3.0), but I loathe Comcast’s business practices and their ever larger ‘reach’.

After TCI cable TV, my service started out as AT&T BI, then Excite, to eventually be Comcast (later of course rebranded to the ‘X name’).

Note to Ziply; don’t ever take the same route as Comcast. Stay with what you’re good at.