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I’m unfortunately dependent upon said company, as a “partner”, which just means a hack indie developer who herds customers to the slaughter for the corp.
The last round of layoffs was a brutal experience for the “Plus” customers. They lost crucial advisers and support, and now the guidance available is a bored and untrained chat support thrall on the other side of the world, or a stochastic parrot.
You can smell the enshittification from here. The vendor lock-in is so intense it seemed inevitable.
This principle applies to many stores. If you shop at a mattress store the mattress pads are priced at triple the value.