While I have not played overwatch myself, I have heard about a few things with it. From my point of view overwatch had it’s own problems including characters that did only one thing but that one thing really, really well. Which is frustrating. It also didn’t help that they tried to force things instead of actually working with what they had. IMHO it’s a master class of what not to do with a game unless you want to to fail.
Probably 5 minutes or so. 10 if I include the time spent driving there. Usually it’s quiet enough that it’s not waiting in line but rather waiting to have everything sorted out.