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Great post. It seems like a lot of people aren’t used to using the product of community efforts over commercial efforts and their expectations and feeling of entitlement match that experience. Like they’ve bought a product and want to complain to the manager when they experience a problem.
I suspect it has to do with being a sort of household appliance. Similar to the fridge, the TV, the bathtub, etc. People think about it in that sense most frequently and it becomes the common parlance.