I had a good experience with their customer service.

My Kobo bricked a few days after the warranty expired (it’s possible I broke it installing koreader improperly or something) and they replaced it no problem.

Took a few weeks but I was happy they replaced it at all.

I still engage in pretend play with friends in my 30s.

There’s a rulebook and dice now, but same concept of fantasizing and making up stories.

We even do it outside in the summer